One stop for product support, lifecycle services, and subscription management.
Guardian™ is designed to you help manage the product lifecycle needs of your automation and control software, as well as deliver asset performance management solutions. Guardian provides you with a secure interface to access 24/7 product support, manage your subscriptions and licenses, and connect you with additional software and services tailored to your operational requirements.
Guardian enables you to proactively manage risks, optimize system performance, and efficiently handle your DeltaV, AMS, and Ovation products throughout their lifecycle.
Live Chat Support
Need quick help? Start a real-time chat with our Global Service Center experts. Sign in to Guardian to begin.
Email Support
For non-urgent inquiries, email us at [email protected]. Our team typically responds within 24 hours.
Connect with Guardian phone support
Contact our Global Service Centers, available 24/7 via the toll-free or caller-pay numbers.
When contacting phone support, please have the following information:
- Product Line (DeltaV PK Controller, AMS Device Manager, DeltaV MES, etc.)
- Product Version (v14, v15, etc.)
- System ID (or Serial Number for AMS and DeltaV products not associated with a System ID.)
- Is the system in Testing/Commissioning/New Project phase? If yes, please provide target completion date.
* Product Support subscription required. Calls are free from landlines and most mobile carriers. If you use a mobile phone to call a toll-free number, you might be charged. For more information, contact your network provider. Local and national telephone rates may apply. Some numbers might not be accessible from certain mobile network providers. For more information, contact your network provider. Many of these phone numbers work only when dialed within their associated country or region. Telephone numbers are subject to change.
Updated March 25, 2025
North America, Latin America
Country | Coverage | Toll-Free | Alternate (caller pays) |
|---|---|---|---|
Row 1 | Cell Data | Cell Data | Cell Data |
Row 2 | Cell Data | Cell Data | Cell Data |
Asia Pacific - Representatives and FSO's
Country | Coverage | Toll-Free | Alternate (caller pays) |
|---|---|---|---|
Row 1 | Cell Data | Cell Data | Cell Data |
Row 2 | Cell Data | Cell Data | Cell Data |
Middle East, Africa - Representatives and FSO's
Country | Coverage | Toll-Free | Alternate (caller pays) |
|---|---|---|---|
Row 1 | Cell Data | Cell Data | Cell Data |
Row 2 | Cell Data | Cell Data | Cell Data |
Western Europe - Representatives and FSO's
Country | Coverage | Toll-Free | Alternate (caller pays) |
|---|---|---|---|
Row 1 | Cell Data | Cell Data | Cell Data |
Row 2 | Cell Data | Cell Data | Cell Data |
Central & Eastern Europe
Country | Coverage | Toll-Free | Alternate (caller pays) |
|---|---|---|---|
Row 1 | Cell Data | Cell Data | Cell Data |
Row 2 | Cell Data | Cell Data | Cell Data |
Scandinavia - Representatives and FSO's
Country | Coverage | Toll-Free | Alternate (caller pays) |
|---|---|---|---|
Row 1 | Cell Data | Cell Data | Cell Data |
Row 2 | Cell Data | Cell Data | Cell Data |
Regular Hours of Operation
Support Coverage: Click Here to view supported products.
Support for emergency situations is available over the phone 24 hours a day. Request for assistance via chat, email or Guardian are only monitored within the defined schedule below:
Submission Methods | Availability | Response Time |
|---|