Leverage the power of Guardian
Driving system health and performance is critical to hitting your targets – and with Guardian, it just got easier. Guardian offers end-to-end lifecycle management of your control & automation software and asset performance management solutions. Connect with 24/7 product support, manage subscriptions and licenses, and explore additional software and services tailored to the specific needs of your operations.
Overview of Guardian
Driving system health and performance is critical to hitting your targets – and with Guardian™ it just got easier.
From Data To Decisions
In the increasingly fast-paced world of advancing technology, automation systems managers are constantly pressured to manage security updates, software releases, and evolving standards and best practices. This changing environment challenges managers’ ability to keep systems running at peak performance while cost-effectively managing automation investments over each asset’s lifecycle.
Access and manage all your software and licenses in one secure place, easily renew or modify subscriptions.
Guardian is available for the following
Explore Guardian
With an active Product Support subscription, you get:
24/7 Expert Phone Support
Unlimited, 24/7 phone support ensures you have access to Emerson Experts at any time, day or night. Whether it's troubleshooting, technical guidance, or urgent assistance, our Global Service Center is ready to provide fast, reliable solutions to keep your operations running smoothly.
Software/Firmware Updates
Download your systems and software's latest updates, security patches, and hotfixes.
Asset and License Inventory
Guardian ensures accurate inventory views of system components, with enhanced accessibility to serial numbers, software/hardware versions & system licenses.
Remote System Diagnosis
Speed up troubleshooting and problem resolution, effectively reducing downtime in critical situations.
System Health Score
Measure Key Performance Indicators (KPIs) to determine the performance of high-risk areas. These risk areas typically include KBA management, software updates, service calls, and asset lifecycle support status.
Lifecycle Status
Guardian's dashboard matches the lifecycle status of enrolled hardware or software, providing more significant insights for system management and sustainability investments.
Service Call Logs
Monitor the progress of technical support calls, review past service calls, and send/receive call status updates.
Knowledge Base Articles (KBA)
Emerson expert prepared articles as a supplement and update to the standard product documentation. These are evaluated for applicability to a broad audience of system users.
Downloadable Installation Media
With Guardian, you can download verified installer media of our latest software version and upgrades, including new features and enhancements.
Repair and Calibration
Product Support-Premium* covers the wear-and-tear from everyday use of plant management assets.
Antivirus Information
New antivirus releases are tested for compatibility with your systems and software. Trillix updates can be downloaded from Guardian. Test results for Symantec antivirus patterns are also published.
Features are subject to change. Some features and services may not be available in all regions or all languages. Some features and services may not be available for all Guardian supported assets. Click here to view supported assets.
* For DeltaV hardware, a standard product warranty is provided outside of product support, and extended hardware warranty services are optionally available.
Documents
View support and repair services for AMS, DeltaV, and Ovation delivered through Guardian.
Product Support and Repair for AMS Asset Monitor – Data Sheet (PDF)
Product Support and Repair for AMS Machinery Health Analyzer – Data Sheet (PDF)
Product Support and Repair for AMS Machinery Health Monitor – Data Sheet (PDF)
Product Support for AMS Device Manager – Data Sheet (PDF)
Product Support for AMS Machinery Health Software – Data Sheet (PDF)
Product Support for AMS Trex Device Communicator – Data Sheet (PDF)
Product Support for AMS Optics – Data Sheet (PDF)
Product Support for DeltaV AgileOps – Data Sheet (PDF)
Product Support for DeltaV Distributed Control System – Data Sheet (PDF)
Product Support for DeltaV Manufacturing Execution System (MES) – Data Sheet (PDF)
Product Support for DeltaV Mimic – Data Sheet (PDF)
Product Support for DeltaV PK Controller – Data Sheet (PDF)